Business and Marketing

Young adults touch their cell phones an average of 43 times a day—and that's just when they're not on other devices, says a new study urging marketers to keep millennial messaging consistent.

43 touches a day for the average millennial

For the sakes of millennials everywhere, let's hope their mothers don't get hold of today's study from SDL reporting that members of the now-dominant generational group touch their cell phones 43 times a day. Or let's hope for their sakes that at least one out of 300 of their weekly touches is an interaction with dear old mom.

As for marketers wanting to interact with millennials, being on message is crucial, according to results of this survey of more than 1,800 global consumers aged 18 to 36. Because of their incessant relationships with their phones and other devices (67% in the U.S. touched two devices daily; 45% touched three) marketers needn't waste time altering messages by channel, says SDL, a customer experience company. Sixty percent of millennials said they expected a consistent experience from brands whether it was online, in-store, or over the phone.

“Marketers should focus on the experiences customers want throughout the customer journey, and adjust company strategies to coincide,” says SDL's CMO Paige O'Neill. “It is vital for organizations to ensure channels are so connected that they become irrelevant.”

Millennials generally understand the proposition that they must trade data to interact on the Web, though they are not accepting of the tradeoff. Some data exchanges are more acceptable than others, however. Young adults don't mind recording of click-throughs, email addresses, or device-specific usage information. On the other hand, they do not cotton to giving up phone numbers, browser information, or locations.

Business Breaking News: Top 6 Chrome Apps for Business

Chrome apps can make you more productive, whether you're using a full Chromebook laptop or just running Google's Chrome Web browser. Whether you want to create and edit documents, take notes, maintain a to-do list or manage a business meeting, there's a Chrome app that can help you do it. Some of these apps require an active Internet connection, while others have robust offline functionality. And since they run in the Chrome browser, you can use these apps on virtually any computer, no matter what operating system you're using. Read on for six of the best Chrome apps for work.

Business Hangouts (for meeting remotely):

Google's Hangouts is a good videoconferencing app for small businesses, since it's free and easy to use. Business Hangoutsfor Chrome takes the basicHangouts platform and adds extra features for business users, including a registration tool to help you manage attendees, and an email system that makes it easy to send invitations, reminders and follow-up messages once your business meeting is complete. When you create a meeting, you're prompted to invite attendees via email, SMS text message or social networking apps. Plus, Business Hangouts also lets you create meeting rooms that anyone can join, even if they don't have a Google+ account.

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